Our Policies

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.

The terms “we”, “us”, “our” and “Voyage” refer to Voyage Ventures Tourism, a limited liability company incorporated in Dubai, United Arab Emirates. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents. By visiting the voyageventurestourism.com website (the “Website”), you are accepting the practices described herein.

What information we collect from you

  • In general, we receive and store all non-sensitive information you enter on our Website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and e-mail addresses, but excludes sensitive information such as your credit/debit card number. We also may request information about your traveler preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
  • Passenger Information. When you make travel or other arrangements for someone else through VoyageVenturesTourism.com, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing VoyageVenturesTourism.com with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
  • Information from Other Sources. We also may periodically obtain information about you from our business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, which we use to correct our records and to facilitate proper delivery of travel information; and demographic information, which we use to better understand your potential purchasing preferences.
  • Automatic Information. We automatically collect some information about your computer when you visit VoyageVenturesTourism.com. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer), and referring Website. We also may collect information about your online activity, such as trips viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
  • Cookies and Other Web Technologies. When you visit VoyageVenturesTourism.com, we may assign your computer a “cookie” (a small, unique identifier text file). You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please note that if you refuse to accept cookies from VoyageVenturesTourism.com, you may not be able to access many of the travel tools offered by VoyageVenturesTourism.com.
  • Information Collected by Third-Party Advertising Companies. Third-party advertisers, such as those we use to serve ads on our behalf across the Internet, may use cookies and other technologies for several purposes, including: to measure the effectiveness of their ads; to analyze, modify, and personalize advertising content on VoyageVenturesTourism.com and other sites; and to provide ads about goods and services we hope will be of interest to you. We do not have access to or control over cookies or other features they may use, and the information practices of these advertisers are not covered by this Privacy Policy. You may opt not to have this information collected by select third-party advertisers such as on Google Ads Settings or TRUSTe Preference Manager.

How we protect your information

We want you to feel confident about using VoyageVenturesTourism.com to plan and purchase your travel, so we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions.

In addition, we use 128-bit Secure Socket Layer (SSL) or higher grade encryption when transmitting your sensitive personal information between your system and our Website, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

All payment transactions on our Website are processed through a service which uses 128-bit Secure Socket Layer (SSL) or higher grade encryption when transmitting your payment details. We do not process and do not store sensitive payment information such as your credit/debit card number, cardholder name, and expiry date.

Despite these measures, we do not warrant that unauthorized access to your information can never happen and will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

How we use your information

We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with VoyageVenturesTourism.com; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

We do not share sensitive, confidential and personal information such as your credit/debit card number, trip details and name to any third parties, except as explicitly disclosed below.

With whom we share your information

VoyageVenturesTourism.com may share your information with the following entities:

  • We share your trip details and personal information required to fulfill your purchase with suppliers, such as hotel, airline, cruise, or car rental companies, or activity providers, who fulfill your purchase. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on VoyageVenturesTourism.com, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers’ use or disclosure of your other personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through VoyageVenturesTourism.com. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your purchase.
  • We may share your information with third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of VoyageVenturesTourism.com, our customers, or others; and in connection with our Terms of Service and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors a Website receives or what are the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information

You have the right to see personal information we keep about you upon payment of a fee. If you are concerned that any of the information we hold on you is incorrect, please contact us.

Your choices with respect to collection and use of your information

  • As discussed above, you can choose not to provide us with any information, although it may be needed to make travel purchases or to take advantage of certain features offered on VoyageVenturesTourism.com.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from VoyageVenturesTourism.com, you will not be able to access portions of our site.

Children’s privacy

VoyageVenturesTourism.com does not sell travel or other services for purchase by children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External Links

If any part of the VoyageVenturesTourism.com Website links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers must be notified about these changes as well as the Payment Gateway Provider/ NBAD. Such modifications will become effective on the day they are posted, and encourages you to frequently review the Privacy Policy for any modifications.

How you can contact us

If you have questions about either this Privacy Policy (or your travel planning or purchases), please contact us at the following address:

VoyageVenturesTourism

M-24, Mezzanine Floor, Manila Bldg.,
Al Hudaiba Street,
Satwa, Dubai, UAE.
Phone: +971 4 337 1555

Room 1304, 13th Floor,
AL Musallah Tower near Al Fahidi metro station exit 4,
Bur Dubai, Dubai, UAE.
Phone: +971 4 388 5911

Email: Inquiries@voyageventurestourism.com

Welcome to the VoyageVenturesTourism.com website. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our” and “Voyage” refer to Voyage Ventures Tourism, a limited liability company incorporated in Dubai, United Arab Emirates. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website.

Use of the website

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age
  2. you possess the legal authority to create a binding legal obligation
  3. you will use this Website in accordance with this Agreement
  4. you will only use this Website to make legitimate purchases for you or for another person who is at least 18 years of age and for whom you are legally authorized to act
  5. all information supplied by you on this Website is true, accurate, current and complete
  6. you are a resident of the United Arab Emirates

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Prohibited activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.

You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Suppliers, rules and restrictions

You acknowledge that Voyage pre-negotiates rates with suppliers to facilitate the purchase of products and services on your behalf. The rate displayed on the Website is a combination of the pre-negotiated rates for the products and services that you purchase, and a fee retained by Voyage to compensate us for our services.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

You agree to inform Voyage of any circumstance or condition as a result of which you or any person on whose behalf you are making a reservation may require special facilities prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately during the time of the service and the same should be communicated to us in writing within thirty days thereafter, failing which, Voyage will not entertain any such complaints.

Payment policy

We accept payments online using Visa and MasterCard credit/debit card in AED. You warrant that you are the cardholder for all online payments made using credit/debit cards, and that your identification (“Cardholder ID”) exactly matches that of the credit/debit card used to make your purchase. You further agree to promptly provide proof of such matching Cardholder ID upon request at any time within six months of your purchase. You understand that any violation of this policy may result in cancellation of your reservation(s), in your being denied access to the applicable travel products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Change and cancellation policy

All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the service help address provided at the end of these terms or by email to inquiries@VoyageVenturesTourism.com, and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open (“working days”) from 0900 to 1800 United Arab Emirates local time on each day from Sunday to Thursday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.

You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:

  1. If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
  2. If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.
  3. If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.

Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.

Privacy policy

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read our privacy policy to learn about our privacy practices.

Reviews, comments and other submissions

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Voyage and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that Voyage may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant Voyage the right to pursue at law any person or entity that violates your or Voyage’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the VoyageVenturesTourism.com website If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Voyage may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

Prepaid hotel reservations

Your hotel vouchers do not include fees for facilities and services other than those explicitly included on your voucher which may be charged directly at the hotel.

You acknowledge that Voyage pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Voyage and the facilitation fee retained by Voyage to compensate us for our services. You authorize Voyage to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You agree that your credit card will be charged by Voyage for the total reservation price. Upon submitting your reservation request you authorize Voyage to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that Voyage does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Voyage pays to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice Voyage for tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. Voyage does not act as co-vendors with the supplier with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Voyage to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Voyage or its subsidiary, as appropriate, no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

Travel destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Voyage urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the government prior to booking travel to international destinations.

By offering for sale travel to particular international destinations, Voyage does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Best price guarantee

In the unlikely event that you receive a lower price on another website based in the United Arab Emirates before booking your ticket for a product or service marked with our Best Price Guarantee on this Website, we will either match the lower price you receive subject to the terms and conditions listed below or withdraw our Best Price Guarantee for that product or service and offer you a fixed discount against any purchase on this Website as a token of our thanks for bringing the lower price to our notice:

  1. You must contact our Travel Experts with the details of the website where you found the lower price before your purchase, and that price must be readily available for us to confirm upon visiting the same website at the time that you contact us. We will not accept evidence of a lower price that we cannot independently confirm at the time that you contact us.
  2. The lower price must be available for purchase in the same currency as this Website and for the exact same product or service, including, but not limited to the same trip details, classes of service, dates, times and applicable policies.
  3. The lower price must not have been obtained as the result of an error or as a special price for trade partners, members, companies, groups, charters, incentives, events, auction participants, coupon holders or any other promotion not offered to the general public.
  4. The lower price must be lower than the price on this Website by at least thirty UAE dirhams.

Liability disclaimer

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Voyage and its corporate affiliates (collectively, the ” Voyage companies”) and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, ” Voyage affiliates”) do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, Voyage expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.

You are fully responsible for ascertaining and obtaining the documents required for your entire trip, including, but not limited to emigration letters, passports and visas as necessary.

Hotel ratings displayed on this website are intended as only general guidelines, and the Voyage companies and the Voyage affiliates do not guarantee the accuracy of the ratings. The Voyage companies, the Voyage affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The Voyage companies, the Voyage affiliates and their respective suppliers may make improvements and/or changes on this website at any time.

The Voyage companies, the Voyage affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the Voyage companies or the Voyage affiliates. All such information, software, products, and services are provided “as is” without warranty of any kind. The Voyage companies, the Voyage affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from the Voyage companies, the Voyage affiliates, and/or their respective suppliers are free of viruses or other harmful components. the Voyage companies, the Voyage affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the Voyage companies, or the Voyage affiliates. the Voyage companies and the Voyage affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Voyage companies and the Voyage affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall the Voyage companies, the Voyage affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Voyage companies, the Voyage affiliates and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the Voyage Companies, the Voyage Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Voyage Companies, the Voyage Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) Four-Hundred UAE Dirhams (AED 400.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Voyage Companies, the Voyage Affiliates, and/or their respective suppliers.

Indemnification

You agree to defend and indemnify the Voyage Companies, the Voyage Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of this Agreement or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

Links to third-party sites

This Website may contain hyperlinks to websites operated by parties other than Voyage. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Copyright and trademark notices

All contents of this Website are the copyright of Voyage Tourism LLC, unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content on websites operated by parties other than us. Voyage, VoyageVenturesTourism.com, Experience Travel, Click-click Your Trip, Travel Expert, Travel Smart, and the wings logo are either registered trademarks or trademarks of Voyage Tourism LLC in the United Arab Emirates and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

Some contents on this Website are excluded from our copyright and are the copyright of the following people or organizations, who have graciously provided their content for our use:

  1. Glossy eCommerce icons, © 2008 Eoin McGrath, Starfish Web Consulting under the terms of the GNU Lesser General Public License
  2. Flag, Mini and Silk icons, © Mark James under the terms of the Creative Commons Attribution 2.5 License
  3. Fugue icons, © 2009 Yusuke Kamiyamane under the terms of the Creative Commons Attribution 3.0 license

Claims of copyright infringement

If you believe in good faith that materials hosted by us infringe your copyright, please let us know by e-mailing us at inquiries@VoyageVenturesTourism.com.

General

This Website is operated by Voyage Tourism LLC, a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates and this Agreement is governed by the laws of the Emirate of Dubai, United Arab Emirates. You hereby consent to the exclusive jurisdiction and venue of courts in Dubai, United Arab Emirates, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the Voyage Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Voyage with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Voyage with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

Changes to this Agreement

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers must be notified about these changes as well as the Payment Gateway Provider/ NBAD. Such modifications will become effective on the day they are posted, and encourages you to frequently review the Privacy Policy for any modifications.

Service help

For quick answers to your questions, contact us at:

VoyageVenturesTourism

M-24, Mezzanine Floor, Manila Bldg.,
Al Hudaiba Street,
Satwa, Dubai, UAE.
Phone: +971 4 337 1555

Room 1304, 13th Floor,
AL Musallah Tower near Al Fahidi metro station exit 4,
Bur Dubai, Dubai, UAE.
Phone: +971 4 388 5911

Email: Inquiries@voyageventurestourism.com

Voyage Ventures Tourism maintains the voyageventurestourism.com Website. The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the VoyageVenturesTourism.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Voyage Ventures Tourism reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Voyage Ventures Tourism may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

 

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Voyage Ventures Tourism may change, suspend, or discontinue any aspect of the Site at any time. Voyage Ventures Tourism may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

  1. SITE OPERATION: United Arab Emirates is our Country of Domicile. Voyage Ventures Tourism controls this Site from the U.A.E. Voyage Ventures Tourism makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
  2. APPLICABLE LAW: The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  3. MULTI-CURRENCY PRICED TRANSACTION: the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
  4. PURCHASES: Voyage Ventures Tourism accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Voyage Ventures Tourism. All refunds will be made onto the original mode of payment.
  5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES: Voyage Ventures Tourism will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not countryspecific
  6. REPRESENTATIONS BY YOU: By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Voyage Ventures Tourism through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  7. PERMITTED USE: You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Voyage Ventures Tourism to do so. You also agree not to deeplink to the site for any purpose, unless specifically authorized by Voyage Ventures Tourism to do so. The content and software on this Site is the property of Voyage Ventures Tourism. The cardholder must retain a copy of transaction records and Merchant policies and rules.
  8. YOUR ACCOUNT: If you use Voyage Ventures Tourism Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

 

NO COMMERCIAL USE

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Voyage Ventures Tourism’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Voyage Ventures Tourism will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Voyage Ventures Tourism has no control over these sites or the content within them. Voyage Ventures Tourism does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Voyage Ventures Tourism does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Voyage Ventures Tourism for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at inquiries@VoyageVenturesTourism.com.

COPYRIGHT POLICY

Voyage Ventures Tourism may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY

Although Voyage Ventures Tourism is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Voyage Ventures Tourism’s system. The Online Materials are Voyage Ventures Tourism’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Voyage Ventures Tourism, except as expressly and specifically permitted under these Terms of Use.

 

The On-line Materials are and will remain the exclusive property of Voyage Ventures Tourism. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Voyage Ventures Tourism. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Voyage Ventures Tourism.

 

You acknowledge and agree that Voyage Ventures Tourism will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Voyage Ventures Tourism’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Voyage Ventures Tourism or perfect these rights, titles or interests in Voyage Ventures Tourism’s name.

 

DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES.

Voyage Ventures Tourism MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TOWARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Voyage Ventures Tourism ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Voyage Ventures Tourism SHALL NOT BE LIABLE FOR ANY DIRECT,INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Voyage Ventures Tourism HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Voyage Ventures Tourism WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

 

VIOLATION OF TERMS OF USE: You understand and agree that in Voyage Ventures Tourism’s sole discretion, and without prior notice, Voyage Ventures Tourism may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Voyage Ventures Tourism believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Voyage Ventures Tourism, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Voyage Ventures Tourism for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Voyage Ventures Tourism may release user information about you if required by law or subpoena.

INDEMNITY: You agree to indemnify and hold Voyage Ventures Tourism, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU: By providing materials to Voyage Ventures Tourism, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Voyage Ventures Tourism an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Voyage Ventures Tourism may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Voyage Ventures Tourism for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Voyage Ventures Tourism. Any communication or materials you send to Voyage Ventures Tourism will be treated as non- confidential and nonproprietary and may be disseminated or used by Voyage Ventures Tourism for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING: The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Voyage Ventures Tourism is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY: If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

  • Post confirmation of services, you or any member of your group may cancel travel plans at any time by sending a written notification or an e-mail addressed to the Voyage Ventures Tourism representative who made the booking, to our office. The same is applicable in case you want to make any change like the travel date or accommodation in your travel arrangements. All costs incurred due to amendment of any of the above issues, will be borne by the client.
  • If we are unable to provide the booked travel arrangements, our liability in all cases shall be limited to the costs of your travel arrangements.
  • In case your travel arrangements are affected by bad weather conditions or other unforeseeable circumstances, Voyage Ventures Tourism will try its best to provide alternate dates for the services being used.
  • In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy, the said client shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such a case the transfer fee for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.
  • If the services you have chosen are refundable, only then our cancellation policy of 20% refund is applicable.

REFUND IS SUBJECT TO THE TERMS AND CONDITIONS OF THE SERVICES PURCHASED:

  • Refund or cancellation of the visa services used by the client are non-refundable and refund is non-applicable in case of visa rejections by the immigration. In case of cancellation of the visa by the client, charges are applicable and are to be borne by the client.
  • The air ticket refund and cancellation is subject to the cancellation and refund policy of the airline chosen by the client.
  • In case of our transportation services, 50% cancellation fee shall be borne by the client, provided that the cancellation has been done 24 hours prior to the utilization of the service.
  • In case of refund for any of our services, the client is liable to provide Voyage, either the original receipt of the services purchased or the invoice number and bank reference number in case of an online booking.

PRICING AND PAYMENT POLICY

  • Any itinerary posted on the website is only a proposed holiday outline. We are not holding any confirmed hotel reservations for your travel. The same is subject to availability at the time of booking. The quotation might change based on actual availability of the service.
  • Upon confirmation of the booking, full payment is required without which your booking shall be cancelled or amended.
  • Voyage Ventures Tourism will inform you of any change in prices and only after your confirmation, we shall proceed with your booking. Cost will not be refunded for any non-utilized services.
  • Weekend or other surcharges may be applicable over and above the package cost for the requested period. Voyage Ventures Tourism will inform you of such costs at the time of booking or before confirming the package.
  • In order to get benefit at the current proposed prices, we recommend you to book with us immediately because rates are subject to availability. Hence prices can change without prior notice.
  • In terms of any immediate deals or promotions, our prices are said to be valid for the period mentioned and are subject to the terms and conditions applied to that particular deal or promotion.
  • In case of an online payment, additional charges are applicable at the time of payment by the client.
  • Payment by the clients are only acceptable through bank transfers, physical presence or Visa/ Mastercard credit and debit cards. All online purchases are also governed by the terms and conditions of respective merchant service providers.
CUSTOMER SERVICE POLICY STATEMENT

Voyage Ventures Tourism

Treat customers in a personalized polite and warm manner Ask relevant questions to fully comprehend customer’s requirements Bring forth an immediate implementable solution for the customer Enquire about and sort out any problems or concerns Ensure your availability to see to customer’s future needs Realize customer satisfaction

OUR AIM AND OBJECTIVE

Our goal is to provide you, our customer, with a quality experience, meeting or exceeding your expectations, with every experience you have with us. We want your experience with us to be so pleasant that you are eager to refer us to others.

We view the opportunity to serve you as a privilege. We operate in a competitive environment and understand that you have options. As employees, one of the greatest rewards that we experience at work is a kind and appreciative comment from a customer. The quality of your experience is proportional to the quality of our efforts. As such, we view our relationship with you as a shared experience.

OUR CUSTOMER COMMITMENT

Our staff are committed to promoting the visions and values of our organisation and to delivering the standards contained in this policy.

OUR KEY CUSTOMER SERVICE OBJECTIVES

  • To us, the safety and security of our passengers and clients is of paramount importance.
  • To ensure that all public contact with Voyage Ventures Tourism, from hearing about our work to travelling with us, is met with the highest standards.
  • To provide clear and efficient lines of communications to all.
  • To provide accurate information and promotional material about our work and to publicise and market our work to the widest possible audience.
  • To be active in the promotion of customer feedback, listen and respond accordingly and monitor standards.
  • To encourage customers and the local community to enjoy a closer relationship with Voyage Ventures Tourism.
  • To provide suitable and adequate staff training.
  • To exceed customers’ expectations and encourage their return to Voyage Ventures Tourism.
  • To be an example within the arts for excellent customer care.
WE GUARANTEE YOU:

Up-to-date, Unbiased Information and Advice

The information about Dubai travel that we provide will be as up-to-date, accurate and objective as we can make it. Also, it will be completely honest. If something isn’t as good as it should be, we’ll tell you – we don’t want you to be disappointed. If you want very specific information, we’ll try to find it for you.

Close Contact and Quick Response

From the first time you contact Voyage Ventures Tourism until your arrival to your destination, we’ll be on hand every day to provide information or respond to your queries.

Our standard practice is to immediately answer phones, and reply to e-mails within a day. If it’s a complicated matter, we’ll respond immediately to tell you how long it will take. Throughout your stay in Dubai, you’ll be able to contact our head office in the city from early to late, Saturday to Thursday.

Fair Prices with No Hidden Extras

We apply a standard margin to all our tours. The amount we add is calculated to cover our costs and generate a modest profit. This applies to the agreed itinerary only.

If you ask us to make hotel or flight bookings only, the prices we quote will always be competitive and fully inclusive of all taxes and service – no hidden ‘extras’. If you want to visit workshops or commercial outlets, there will be no obligation or pressure for you to buy anything – we don’t make deals to receive commission.

 

CONSULTATION AND FEEDBACK

If you wish to contact Voyage Ventures Tourism regarding matters about the service the company provides you should, in the first instance, contact the relevant branch either by phone or email. Contact information for all branches is available on Voyage’s website www.voyageventurestourism.com.

Voyage’s main office in Dubai is reachable on the telephone number is +971 4 357 5404and calls will be directed to the relevant person.

Alternatively, please contact by e-mail at: inquiries@voyageventurestourism.com

Or visit our main office in Al Musalla Tower, Rm #1802, Bank Street, Bur Dubai, Dubai, UAE

Should your experience with Voyage Ventures Tourism meet or exceed your expectations, then please, let us know about it on our official website (www.voyageventurestourism.com), post on our social media profiles, and share your comments with others.

If your experience with us has not met your expectations, then please let us know. While we work hard to ensure that you are happy, we may occasionally fall short. If we do, then we ask that you let us know about it, and give us an opportunity to make it right. We hope you find this to be a fair approach.

COMPLAINTS

Whilst we take great care to ensure that we provide all our services efficiently, courteously and to a high standard, we accept that complaints may be made. A complaint is a valid expression of dissatisfaction and however it is made, by email, telephone or verbally, we will investigate it and use it as a means to improve our standards of service.

If at any time during your experience with us, you are not happy with the levels of service weprovide you, please contact us immediately and we will try our best to resolve your complaint straight away so your experience is an enjoyable one.

You can register your complaint in person, by telephoning the company or by e-mail. All e-mailed complaints will be dealt with by our General Manager or the person they feel can best respond to your concerns. We will acknowledge all e-mailed complaints within 5 days of receiving the message, at which point your complaint will be investigated.

Any action taken that will affect members of staff as a result of a customer complaint will be conveyed to all concerned before a response is given to the customer.

OUR WEBSITE

Our website enables you to create your own account, from which you would be able to browse and book packages. On our website, the font is scalable, and its size is determined by the settings of your browser. You can check this setting by selecting ‘Text size’ in the ‘View’ drop-down menu of your browser toolbar. The setting should be ‘Medium’ for a normal text size resolution. There is guidance for resizing font when using Microsoft Internet Explorer, Firefox or Safari. Our website is www.voyageventurestourism.com.

DATA PROTECTION

If you send us a request for information, an itinerary, or a booking, we’ll assume you’re willing to provide the personal information that we require to design and manage your holiday or tour.

When processing your booking, our staff will ask for your personal details, passport copy, personal photographs, e-mail address, and more documents depending on your request. Some of this information (your e-mail) may be used to keep you informed of forthcoming packages and special offers. If you do not wish your details to be used in any of these ways, please inform the staff when booking. If you book online through the website, you will be given the opportunity to opt in to receiving information from us via e-mail. You may also specify that you do not wish to receive the e-mails.

 RECRUITMENT

Voyage Ventures Tourism has an Equal Opportunities and Inclusive Recruitment policy which is adhered to throughout the recruitment process. All applicants are offered the same respect and courtesy as all other customers, whilst ensuring high levels of discretion and confidentiality.

TRAINING

Voyage Ventures Tourism is committed to ongoing training for all members of staff in inclusivity awareness, health and safety and customer care. We believe that well informed staff will deal with customer enquiries quickly and efficiently. Regular interdepartmental meetings, email and strong lines of communication ensure that staff are kept up to date at all times.

EVALUATING OUR STANDARD OF CUSTOMER CARE

Voyage Ventures Tourism has a team dedicated to ensuring the continuing quality of our customer care. That includes regular employees and the specialized managers themselves, who meet at regular intervals to discuss and review Voyage’s commitment to its customers.

 QUESTIONS ABOUT THIS POLICY

This policy exists to achieve service excellence to Customers. If anyone has a

question about the policy, or if the purpose of a policy is not understood, an explanation should

be provided by the responsible team at Voyage Ventures Tourism.

Should any changes to this policy be necessary, they will be posted on this page.

We’re glad you chose Voyage Ventures Tourism and we look forward to a long and mutually beneficial relationship.

Thank you for being our customer!
The Voyage Ventures Tourism Team

To us, the safety and security of our passengers and clients is of paramount importance!